1 Speak to people - There is nothing so nice as a cheerful word of greeting
2 Smile at people - It takes 72 muscles to frown and only 14 to smile
3 Call people by name - The sweetest music to anyone's ears is the sound of his/her name
4 Be friendly and helpful - If you want friends, first be a friend
5 Be cordial - Speak and act as if everything you do is a genuine pleasure
6 Be genuinely interested in people - You can like almost everybody if you try
7 Be generous with praise - And very cautious with criticism
8 Be considerate with the feelings of others - There are usually three sides to any controversy, yours, the other person's, and the truth.
9 Be alert to give service. - What counts most in life is what we do for others
10 Add to this - A good sense of humour, a big dose of patience and a dash of humility, and you will be rewarded many fold